Terms & Conditions

Customer Support

For questions about an order, our breeds, or our hatching schedule, contact our office at (215) 536-3155. Our customer support staff is available Monday through Friday from 8:00 am until 5:00 pm and would be happy to help you with your order. You can also use our contact form to send an email to our staff.

Payment Information

Payments can be made via debit or credit card (Visa, MasterCard, and Discover). When you place an order online, your card will be charged as soon as we process your order.

We also accept payments by cash or check at our office. Call our office at (215) 536-3155 to place an order with an alternate payment method.

Confirmation

You will receive an order confirmation in your inbox on the day you order, breaking down your order and listing your scheduled ship date. On the day your chicks are hatched, you will receive a shipping confirmation with your tracking information.

If you have any questions about your order or expected hatching date, feel free to call our hatchery at (215) 536-3155.

Return / Refund Policy

In order to maintain biosecurity on our premises, we cannot accept returns on chicks or ready to lay pullets.

Our goal is to provide live, healthy chicks on every shipment. If available, we include extra chicks on larger orders to cover any possible losses. However, if you experience shipping losses in excess of 2% please contact us as soon as possible to arrange for a credit or replacement chicks.

White egg laying chick orders are non-refundable.

Shipping and Delivery

Mail Order Delivery

We ship day-old chicks via USPS Priority Mail throughout most of the continental United States, Puerto Rico, and the U.S. Virgin Islands. Chicks are shipped the day they are hatched.

When your chicks are hatched and shipped, you will receive an email shipping confirmation with a tracking number. Allow 1 to 3 days for your order to reach your local post office.

Your contact information and phone number will be on the box, and the Post Office usually notifies you promptly upon arrival. Be prepared to pick up your chicks at the post office as soon as possible after you are notified. If this is your first time ordering poultry through the mail, it’s a good idea to notify your posit office to expect your order of live chicks.

Shipping Rates

Shipping rates are calculated by the weight of the package and the shipping distance from our hatchery to your location. Use the shipping calculator to determine the cost of your order. Please note that rates are determined by the USPS and can increase.

Local Pick-Up Options

If you are a local customer, you can arrange to pick up your order of day-old chicks or fertile eggs in person at our Quakertown, PA hatchery. Ready to lay pullet orders must be picked up at Geissinger Farm (2671 Old Bethlehem Pike North in Quakertown, PA) or at one of our regional dealers.

When picking up at our hatchery, you do not need to bring boxes or containers. Your chicks will be placed in a specially designed box that holds 25, 50, or 100 chicks – the same boxes we use for shipping chicks.

Custom Delivery

For commercial or wholesale orders, we can provide custom delivery throughout the United States and into the eastern providences of Canada. Our fleet of delivery vehicles are specially designed to transport day-old chicks and fertile eggs. Call our office at (215) 536-3155 to learn more about this service.